When planning a trip, it is important to understand how much hand luggage and baggage a passenger can take on a plane for free. Avianiti will briefly describe the main requirements of the airline "" to the number, weight and size of hand luggage and baggage included in air tickets, and what to do if the baggage is overweight.
At Ural Airlines, all airfare rates include free baggage allowance and hand luggage. Depending on the ticket fare, a passenger can carry from 5 to 15 kg of items in hand luggage and from 10 to 64 kg in the luggage compartment.
Learn more about and what luggage is included.
Members of the Wings bonus program can carry one more piece of baggage weighing up to 32 kg or 23 kg of sports equipment for free. When paying for additional baggage or overweight, they receive a 50% discount.
Baggage that exceeds the norm in terms of volume or weight is considered excess baggage and is paid additionally at the airport. Tariffs for overweight on the official website of Ural Airlines.
Some flights, such as Moscow-Baikonur, may have different baggage allowances. Before buying tickets, carefully check the information about the baggage.
Requirements for hand luggage
Passengers of Ural Airlines can carry one piece of hand luggage weighing up to 5 kg in economy class and two pieces of hand luggage with a total weight of up to 15 kg in business class free of charge. The dimensions of hand luggage (backpack, bag, briefcase or box) should not exceed 50×40×20 cm, otherwise you will have to pay for excess baggage at check-in at the airport.
Federal aviation regulations have approved a list of things to be carried in the cabin. These things are not considered by the airline as hand luggage and are transported free of charge.
Checked Baggage Requirements
In the baggage compartment of Ural Airlines aircraft, it is allowed to transport either one piece of baggage from 10 to 23 kg, or one or two pieces up to 32 kg free of charge:
- in the "Promo" tariff - 1 piece weighing up to 10 kg.
- in the tariffs "Economy" and "Premium Economy" - 1 piece up to 23 kg.
- in the "Business Light" tariff - 1 piece weighing up to 32 kg.
- in the tariff "Business" - 2 pieces weighing up to 32 kg.
Special restrictions apply for children
- Infants under 2 years old: 1 piece up to 10 kg hand luggage or luggage.
- Children aged 2 to 12: 1 seat up to 5 kg.
- Children over 12 years old: 1 seat up to 15 kg.
Transportation of animals on the plane
Before the flight, you need to inform the airline that you plan to travel with a pet and receive confirmation of consent to transportation. You must have a veterinary certificate with you. Passengers can take a cat, canary, parrot or dog into the cabin with them, if the weight of the pet together with transportation is not more than 8 kg, and the container size is up to 45*35*25 cm. The service for transporting an animal in the cabin is paid: from 2500 rubles . Guide dogs fly in the cabin for free.
If the animal weighs more than 8 kg, taking into account the weight of the transportation container, then it must be transported in the luggage compartment. Ural Airlines does not transport animals in luggage compartments on all types of aircraft. Therefore, you must first agree and obtain permission from the airline to transport the animal, and then make payment.
Baggage damage
If your baggage is damaged, without leaving the baggage claim area, contact the tracing service. If the passenger left the baggage claim area, it is considered that he has no claims to the baggage. Draw up a special baggage defect report, which will be prepared by an airport employee. Next, contact the airline: file a complaint, attaching to it a ticket, a baggage tag, an act of malfunction and documents that determine the amount of damage.
Loss of luggage
If the baggage did not arrive on the same flight as you, then in the issuance area, contact the tracing service and draw up a statement about the loss of baggage (act). Next, keep in touch with the search service by phone, which will be indicated in the act.
Searching for cheap flights Avianiti searches by comparing their prices with offers from other airlines and ticket agencies. You can select a fare with baggage included when booking flights.
The note is written on the basis of the Federal Aviation Regulations (FAR) and will help you better understand the rules of Russian airlines and the rights of passengers. The new FAPs were updated last year and determine the minimum weight of hand luggage and baggage, their dimensions, as well as what items of baggage can be carried free of charge on board Russian airlines.
Ural Airlines is one of the leading Russian air carriers. It ranks 4th in terms of passenger traffic per year among other companies. Every year he masters new routes, which has a positive effect on his popularity. Ural Airlines is also developing standards for the free transportation of hand luggage and baggage. If the passenger does not comply with them, he will have to pay extra for the transportation of his belongings.
Carry-on baggage rules
Hand luggage is what a passenger can take on board an aircraft. It can be a women's bag, a laptop in a special case, a backpack, and so on. Hand luggage is considered the property of the passenger. Therefore, it is not baggage.
Important! Baby strollers can be carried free of charge.
Transportation of hand luggage and passing through security control at the airport
In addition, you can take printed publications, food for the child (it must be dry), as well as personal items with you to the salon. These items are not weighed when inspecting bags. They are not labeled or framed.
As for the size of hand luggage, relatively recently the company introduced certain norms about them. They are set in accordance with the tariff plans of flights. The airline provides services to tourists in four categories:
- Economy;
- Economy plus;
- Comfort;
- Business.
So, passengers of the first two classes can take hand luggage with them, the dimensions of which do not exceed 55 × 40 × 20 cm. At the same time, its weight should not exceed 10 kg. These standards are set for one person. Passengers of superior comfort classes can use 2 pieces weighing up to 15 kg to transport hand luggage. The company has also developed standards for transporting things in the cabin for passengers with small children. They can take hand luggage weighing up to 10 kg per child.
Important! This norm includes the mass of the cradle or stroller.
It must be remembered that if the established standards are exceeded, you need to pay for transportation services. The cost of overweight for each tariff is different.
Baggage rules and regulations in different fares
According to the rules of the Ural Airlines company, baggage can be standard and excess. The first is a cargo that meets the established standards for weight and parameters. It is transported free of charge. Excess baggage - baggage, the weight and dimensions of which exceed the established norms. It is shipped for a fee. Its amount depends on the selected flight fare.
Important! You can pay for the transportation of excess cargo directly at the airport.
Baggage standards and allowances for free transportation in different fares:
In the "Ural" baggage in excess of the norm is paid separately. If its mass exceeds 23 kg, you will have to pay 2000.00 rubles for transportation. for one suitcase. On international flights, payment is made in euros.
Transportation of animals on the plane
The passenger must, no later than 24 hours before the departure of the aircraft, notify the airline staff that he is traveling with a pet. The fact is that a certain number of animals can be on board the aircraft. If this limit is exceeded, the company has the right to prohibit the tourist from taking a pet with him.
Who can be transported:
- dogs;
- cats;
- canaries;
- parrots.
Please note that business class passengers can only travel with cats or dogs. They are not allowed to take birds.
During the trip, the pet must be in a special cage. Its dimensions should not exceed 45 × 35 × 25 cm. It should be with holes through which air will penetrate inside. There should be enough interior space for the animal to stand up and turn around. A special absorbent fabric is laid at the bottom of the cage. Birds are transported in cages that are covered with dense material.
Important! Several pets can be in one cage, but of the same breed.
A passenger traveling with a pet must have the appropriate documents. These include a veterinary passport and a certificate of vaccination. At the airport, the animal will be checked and a certificate of veterinary control will be issued.
Veterinary passport
Traveling on international flights will require an international veterinary certificate. It is registered with the border service. You will also need to provide a certificate of the breeding value of the pet, and the documents necessary for importing the animal into the country of travel.
Service dogs and guide dogs are transported free of charge. To do this, their owner must have documents confirming the need for the help of the animal. For example, a certificate of disability and so on. Dogs must be in collars with leashes and muzzles.
Transportation of sports equipment
Passengers on Ural Airlines flights are not prohibited from transporting sports equipment. For example, golf equipment is allowed. Its weight and dimensions must not exceed the established standards for free transportation. Folded bicycles are also allowed. The size of such inventory can reach 203 cm in three ways. You will have to pay for excess.
In addition, it is not prohibited to transport:
- ski equipment;
- hockey equipment;
- surf equipment;
- fishing gear.
Weight of equipment and luggage should not exceed 40 kg. If the norm is exceeded, payment is made according to the established tariff plans.
Baggage damage
When traveling, it happens that bags or suitcases are damaged. If a passenger notices any defects, he needs to contact a special counter. This must be done before leaving the baggage claim area. Otherwise, it will be considered that the passenger has no claims to the received baggage.
At a special counter, the client will be offered to fill out an application and an act of malfunctions. After that, you need to file a complaint. Attach a baggage tag, a malfunction report, a ticket and documents that determine the amount of damage to it.
Important! If the luggage is insured, the passenger can receive the amount specified in the insurance as compensation. If the baggage is not insured, compensation for damage to suitcases is paid in accordance with the established tariff plans.
Loss of luggage
If the passenger did not find his suitcases in the baggage claim area, he needs to go to the search desk. Her employee will ask you to fill out an application. In it, indicate the flight number, baggage marks (size, color, possible defects). After registering such an application, the search for the lost baggage begins. The passenger needs to keep in touch with the search service. If the luggage is not found, the company must pay monetary compensation.
November 17, 2016- Services for the sale of air tickets accused the airline "Ural Airlines" in changing the rules for the carriage of baggage after the fact. This was told to Lente.ru by representatives of several companies at once.
On Tuesday, November 15, Ural Airlines abandoned baggage-free fares, and also changed the rules for carrying things for Economy and Premium Economy fares. For them, the free hand luggage allowance was reduced from ten to five kilograms per person. The carrier sent information about the innovations to the booking systems (the letter is at the disposal of Lenta.ru), but the airline’s website still contains the old criteria.
At the same time, according to travel services, the new rules apply to all tickets with a flight date later than November 20, regardless of the time of purchase. “That is, let’s say a person bought a ticket for December in August with the firm conviction that he can take ten kilograms of hand luggage on board, and in fact he will be allowed to carry five, and they will ask for an extra charge for the remaining weight,” said a representative of one of the firms.
According to market participants, representatives of Ural Airlines do not get in touch with them. At the same time, it is the agents, not the airline, that will have to compensate for possible surcharges for excess hand luggage. “That is, we are now getting on the money. Information about baggage allowances is printed on itinerary receipts and, of course, we can’t change anything here,” said a representative of one of the agencies.
Customer support operator Ural Airlines told Lenta.ru that the carry-on baggage allowance for flights from November 20 will be changed for already purchased tickets. At the same time, if a passenger comes to the airport with 10 kilograms of luggage, he will be allowed to take it to the cabin of the liner, but they will refuse to carry luggage. Another option is to take five kilograms into the cabin, and put the rest of the things in luggage.
Surcharge for the transportation of items whose weight exceeds the established criteria, Ural Airlines is at least two thousand rubles.
Ural Airlines commented on claims to changes in baggage rules. The position of the carrier on this issue was presented to the Lenta.ru correspondent by the head of the company's press service, Sergey Antonov.
He stated that passengers who bought tickets earlier than November 20 will not face any difficulties.
“Ural Airlines really notified its agents about the change from November 20, 2016 in the conditions for the carriage of luggage and hand luggage. However, these innovations apply to tickets purchased after the specified date,” he specified.
The passenger who paid for the flight with the airline before that day will be provided with the baggage allowance conditions in force at the time of purchase, the head of the press service explained.
He also denied the information that the services for the sale of air tickets will have to compensate customers for surcharges for hand luggage.
What baggage allowance does Ural Airlines offer to its customers? Why is this airline famous? You will find answers to these and other questions in the article. Ural Airlines is a Russian passenger airline that is engaged in systematic and charter transnational and domestic flights. The headquarters is located in Yekaterinburg.
Airline
The aircraft fleet of the Ural Airlines airline company consists of aircraft of the A320 family of the Airbus association. The company owns hubs in the Domodedovo air harbor in Moscow and Koltsovo airport in Yekaterinburg, as well as aircraft maintenance centers in Koltsovo (Yekaterinburg), Balandino (Chelyabinsk), Kurumoch (Samara) and Domodedovo (Moscow) air hubs. The airline is actively developing flights from the Zhukovsky terminal.
Does not belong to aviation alliances. However, it has more than 50 interline agreements with foreign and Russian airlines. Among them are Air Berlin (Germany), Emirates (UAE), Czech Airlines (Czech Republic), and others. The company also operates Fifth Freedom flights to Thailand and China.
The airline is a member of the Multilateral Interline Agreement (MITA), as well as a member of the IATA Clearing House (ICH). She developed the bonus project "Wings" for frequent flyers ("Corporate client" - for legal entities), publishes a full-color in-flight magazine UAM (Ural Ailines Magazine).
According to the results of 2016, 6467 million travelers used the services of the airline. The geography of flights consists of more than 250 lines. The company is in the top five of the most prominent passenger airlines in the Russian Federation.
Baggage
You use the services airlines "Ural Airlines"? Allowance do you know the luggage? Baggage is the personal belongings of the traveler transported by plane under an agreement with the charterer. The word "baggage" refers to both unchecked luggage and checked luggage.
We continue to further study the airline "Ural Airlines" and the baggage allowance established by this airline. The dimensions of each piece of checked luggage should not exceed the parameters of 50x50x100 cm, in the aggregate of three measurements - no more than 203 cm.
It should be noted that if the flight is operated by a code-share partner of JSC AK Ural Airlines, then the conditions and rules for using the tariffs of the operating carrier (that is, the airline that actually transports travelers) apply.
Ural Airlines offers its customers the following service classes: comfort, business, economic and economy plus. As mentioned above, there is a bonus project "Wings" for regular customers.
Baggage weight for members of the Wings scheme
So, let's consider the Ural Airlines baggage allowance for those who are members of the Wings bonus scheme. The allowable weight of luggage in the aircraft in this case is as follows:
- Clients with premium economy/economy/promo fare category tickets on silver class cards are given a 50% discount on air fares for paying for heavy, excess, oversized baggage.
- Travelers with promo-economy/economy fare category tickets on gold series cards are given one additional piece of luggage and a 50% discount on air fares for paying for heavy, excess, oversized baggage.
- Those who have business light/business fare category tickets with gold and silver level cards are given a 50% discount on air fares for calculating oversized baggage.
Crew luggage
For crew members, Ural Airlines has also established baggage rules. They are valid for crew members of sea, air and river liners flying privately on the routes Dubai-Mineralnye Vody, Mineralnye Vody-Dubai, Krasnodar-Dubai and Dubai-Krasnodar.
In economy class, servicemen can carry no more than 30 kg of luggage, in business class - no more than 40 kg. These rules apply in the case of using tariffs published for the category of travelers SCA (SCA, SEA) - crew members of a river, air and sea vessel flying personally on the basis of one of the following documents:
- certified crew list;
- sailor's passport;
- a letter from the shipowner for the purchase of a ticket;
- sailor's certificate.
Free baggage allowance
The airline "Ural Airlines" baggage rules have established very loyal. So, the norms for gratuitous transportation of luggage in comfort or business class are as follows:
- for a simple traveler - 30 kg;
- for a participant in the Wings project, silver series - 40 kg;
- for a participant in the Wings project, the gold series - 45 kg;
- for a member of an air or river crew - 40 kg.
In economy class, the following baggage allowances apply:
- for a member of an air or river crew - 30 kg;
- for an ordinary traveler - 20 kg;
- for a participant in the Wings project, the gold series - 35 kg;
- for the participant of the Wings scheme, silver series - 30 kg.
Dimensions
So, you are flying with Ural Airlines. What size luggage should you have? In economy, business and comfort classes, free baggage dimensions must not exceed 50 cm in height, 100 cm in length, and 50 cm in width. At the same time, all three measurements in total cannot be more than 203 cm.
It should be noted that in the directions of Rimini, Yekaterinburg, Sharm, Hurghada and back, the free baggage allowance is 15 kg. A baby under two years old, traveling in the arms of mom and dad, can carry luggage weighing up to 10 kg and a baby carriage.
hand luggage
Ural Airlines allows hand luggage to be transported to passengers of comfort or business class in the following way:
- total weight - 12 kg;
- number of places for hand luggage - two places.
In economy class, the following rules apply:
- total weight - 5 kg;
- number of pieces for hand luggage - one piece.
In all three classes (business, economy, comfort), the maximum size of one piece of hand luggage must not exceed 40 cm in height, 20 cm in length, and 55 cm in width. At the same time, the sum of these measurements cannot exceed 115 cm.
Carry-on baggage fee
Few people know how Ural Airlines transports hand luggage. The weight of hand luggage is not included in the free baggage allowance. Travel cradles and prams are transported free of charge. Additionally, you can take with you to the cabin of the airliner and not pay for the transportation of such things:
- camera;
- computer;
- video cameras;
- outerwear;
- canes;
- pacemaker;
- hearing device;
- umbrella;
- magazine;
- books;
- wedding dress or suit in a case;
- baby food;
- a bouquet of flowers;
- stretcher;
- crutches.
These things are not marked with tags, are not issued and are not weighed.
sporting goods
We continue to consider the baggage allowance on the plane by Ural Airlines. You may transport one golf equipment free of charge, as long as you do not exceed the free baggage allowance. The same norm includes a bicycle if its dimensions when folded and packed (with pedals disconnected and handlebars attached) do not exceed 203 cm.
Hockey set, ski equipment for surfing are transported free of charge if the total weight of one type of equipment with equipment and luggage of the traveler does not exceed 40 kg. If the weight exceeds this indicator, then payment is made at the rates for excess baggage.
Transportation of oversized, excess baggage must be agreed with the airline 24 hours before the departure of the aircraft and is allowed if there is free space in the cargo compartment.
In addition, you cannot check in the luggage of several travelers on one ticket. A piece of baggage weighing more than 50 kg and with the parameters of the sum of three measurements more than 203 cm is transported only as cargo.
Other rules
Many people like the way work is organized at the Ural Airlines airline. The weight of luggage that it allows travelers to carry is already known. Do you have benefits? Do not forget to take with you documents proving your eligibility (students, refugees moving for permanent residence, airline crew members and other special categories of travelers).
Documents, money, business and securities, jewelry and fragile items are recommended to be transported only in hand luggage. Luggage with additional things must be presented for inspection through a scanner.
Transportation of liquids
Are you delighted with the well-established work of the Ural Airlines? Are you satisfied with the weight of luggage that can be transported by this carrier? Consider now It should be packed in the following containers:
- when flying to Canada, the USA - one unit with a volume of not more than 90 ml;
- when flying to Europe, the CIS, Russia - one unit with a volume of not more than 100 ml.
One person can only carry one liter of liquid. All vessels must be packed in one zippered plastic transparent bag and presented for inspection. Liquids include:
- pastes;
- any drinks;
- oil;
- perfumery;
- syrups;
- cottage cheese;
- sprays;
- gels;
- roll-on deodorants.
The only exceptions are dietary and baby food, purchases at Duty Free, medicines needed during the trip. Goods from Duty Free must be in a closed transparent bag. The proof of purchase must be kept until you arrive at your destination.
Refusal
How Ural Airlines takes into account the cost of baggage, we will find out further, and now we will consider some important rules. The airline may refuse to transport baggage if the safety of the flight is violated or there is a threat to the health of travelers or the crew. Subject to payment and not included in the norms of gratuitous transportation of luggage, regardless of the absence or presence of other luggage with the traveler:
- equipment for water sports (except for a surfboard);
- baggage piece weighing more than 32 kg;
- boats, cars, motorcycles, mopeds and spare parts for them;
- a piece of baggage with a sum of three measurements exceeding 203 cm or a length of one side exceeding 100 cm;
- special correspondence;
- pets other than guide dogs;
- household video and audio equipment weighing more than 10 kg;
- flowers, food greens, plants weighing more than 5 kg.
Payment is calculated according to the tariff that is valid on the day of payment for the service. You can deposit funds with a bank card, using virtual cards and electronic cash, through Euroset communication stores, Gazprombank ATMs, and Ural Airlines online cash desks.
It is forbidden to carry in baggage:
- (ether, acetone) and solid substances;
- experimental animals, livestock;
- explosive substances (sparklers, cartridges, smoke bombs);
- caustic, oxidizing, toxic, toxic, poisonous substances;
- vegetables, live plants, fruits without accompanying international documents on the phytosanitary safety of these items.
Animals and birds
So, we already know that Ural Airlines has set an acceptable baggage rate. Birds and animals can be transported here only if accompanied by a traveler and if there is a certificate of breeding value and an international veterinary certificate. Representatives of the fauna are not included in the free baggage allowance. Their transportation is paid according to the actual weight of the animal together with the weight of the container for moving at the cost of excess baggage.
The price of baggage that exceeds the established standards depends on the class of service and the direction of flight. You can specify the tariff on the official website of the company, when booking or in the help desk.
The passenger is solely responsible for the condition of the transported animal. The pet must be fed and watered two hours before departure. If the animal will be in the cargo hold during the trip, the flight attendant must be warned about this. Then experts will check the heating and temperature of the cargo compartment.
In the cabin of an airliner, pets can only be transported in economy class. It's not allowed in business class. The animal must be placed in a container with dimensions of 25x35x45 cm. The weight of the container with the pet must not exceed 8 kg. You need to remember these rules:
- transportation of animals must be agreed with the air carrier and confirmed in writing;
- it is forbidden to transport a cat and a dog in the same cabin;
- the number of transported dogs in the cabin should not exceed two.
Cultural values
For the export and import of cultural treasures, you need to submit an application to Rossvyazokhrankultura with copies of all the necessary papers. Next, you will need to undergo a paid examination and obtain permission to export cultural pearls. If you are importing such valuables, you need to have papers confirming their origin and value.
I would like to add that all unclaimed trunks are saved free of charge for 48 hours at the arrival airport. Registration, booking and purchase are carried out using the Amadeus-Altea platform. Flight weather to you, dear travelers!